Creating your own CHAMBRE DE FAN account will enable you to enjoy added benefits and a richer experience, across all devices. You will be able to :

• Follow your online orders, access your purchase history.

• Manage your personal information.

• Create and manage your personal wishlist for access on any device.

You can update, add, and remove some basic information on your account.

To delete your account, please send an email to [email protected]. Our Data Protection Team will help you to delete your account.

To place an order, please follow the steps below :

• Browse the items that you wish to purchase, select size and colour, consulter the product image, the delivery method and the detailed product information on the product page, and then click “ADD TO CART”.

• On the basket page, you can use the shipping calculator to choose a delivery method and calculate shipping costs based on your delivery address, and then click “PROCEED TO CHECKOUT”. You can also enter your promotional code or enter it on the checkout page.

• Log in to your own CHAMBRE DE FAN account. If you haven’t signed up yet, you can create your CHAMBRE DE FAN account in the billing details section.

• Select your delivery method and fill in delivery information.

• Select your payment method and fill in the payment information.

• Review your order, and click “PLACE ORDER”.

We regret that we are not currently accepting orders by telephone.

Orders placed on chambredefan.com are processed quickly, to ensure your items can be delivered to you within the shortest timeframe possible. Therefore once an order has been submitted, we cannot cancel or modify your purchase.

If you have received your order and want to return or exchange it, please refer to our Returns & Exchanges policy.

If the item you are looking appears out of stock, please send an email to [email protected]. Our Customer Service Team will be delighted to assist you in checking the stock availability.

The following payment methods are accepted :

• Visa
• Mastercard
• American Express
• Carte Bancaire
• China Union Pay
• PayPal
• Alipay
• WeChat Pay
• Apple Pay
• Google Pay

All transactions are secured. All the information is protected using Secure Sockets Layer (SSL) technology to protect personal and payment data.

CHAMBRE DE FAN does not keep any credit card information.

We regret that we do not accept payment in installments.

If you pay by French PayPal account, you can benefit from 4 interest-free payments with Pay in 4X. For more detailed information, please refer to PayPal Pay in 4X.

Your card will be charged after your order has been placed.

CHAMBRE DE FAN offer two delivery options for all orders from CHAMBRE DE FAN official online boutique : French Post Colissimo and UPS.

Free French Post Colissimo Delivery is valid on orders over 500.00 € to Europe and Algeria, Morocco, Tunisia.

Free UPS Delivery is valid on orders over 500.00 € to all delivery destinations.

For orders less than 500.00 €, the shipping cost is different depending on the delivery destination, which automatically calculate and we will present on the basket page.

For more information about Delivery, you can consult our Delivery page.

Once your order is shipped, you will receive a tracking number and tracking link by email.

Once your order is confirmed, we are unable to change your delivery address.

We will require a signature upon delivery of your order.

All items can be returned for 14 days after the date of delivery.

Refunds will be made to the original purchaser, in the original method of payment.

For more information about Return, you can consult our Returns & Exchanges policy.

In order to return your order, please refer to our Returns & Exchanges policy.

We will provide a refund attempting to use the same method used to make the payment as soon as possible and at the latest within 14 days of receiving your notice of cancellation, provided we have received the items or evidence of you having sent back the faulty items.

Yes, you need to pay the return shipping costs except the non-compliant or defective items.

If you are located outside of the Member state of the European Union, you need to pay all potential customs duties except the non-compliant or defective items.

All items can be exchanged for 14 days after the date of delivery.

For more information about Exchange, you can consult our Returns & Exchanges policy.

In order to exchange your order, please refer to our Returns & Exchanges policy.

Yes, you need to pay the exchange shipping costs except the non-compliant or defective items.

If the product has been purchased on chambredefan.com, it is guaranteed to be authentic.

If the product has been purchased through other online platforms, stores and boutiques, you can contact our Client Services Team to verify the authenticity of your product.