Creating a CHAMBRE DE FAN account allows you to enjoy additional benefits and a more personalised shopping experience across all your devices. You will be able to:

• Track your online orders and view your purchase history.

• Manage your personal information.

• Create and manage your personal wishlist, accessible from any device.

You can update, add, and remove certain personal information through your account.

To request the deletion of your account, please email [email protected]. Our Data Protection Team will assist you with your request.

To place an order, please follow the steps below:

• Browse the items you wish to purchase, select your preferred size and colour, review the product images and detailed product information, and then click “ADD TO CART”.

• On the basket page, you can use the shipping calculator to select an available delivery method and calculate the applicable shipping costs based on your delivery address. You may also enter a promotional code on either the basket page or the checkout page. When you are ready, click “PROCEED TO CHECKOUT”.

• Log in to your CHAMBRE DE FAN account. If you do not yet have an account, you may create one during checkout.

• Enter your billing and delivery details and select your preferred delivery method.

• Select your payment method and enter the required payment details.

• Review your order carefully, then click “PLACE ORDER”.

We regret that we are not currently able to accept orders by telephone.

Orders placed on chambredefan.com are processed quickly so that they can be prepared and dispatched as soon as possible. Once an order has been submitted, it cannot be cancelled or modified.

This does not affect your statutory right of withdrawal. If you have received your order and wish to return or exchange an item, please refer to our Returns & Exchanges Policy.

If an item you are interested in is shown as out of stock, please contact us at [email protected]. Our Customer Service Team will be happy to check whether the item may become available again.

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Cartes Bancaires
• UnionPay
• PayPal
• Alipay
• WeChat Pay
• Apple Pay
• Google Pay

All transactions are processed securely. Personal and payment information is encrypted using Secure Sockets Layer (SSL) technology.

CHAMBRE DE FAN does not store your full payment card details.

We do not currently offer payment by instalments directly.

Customers using an eligible French PayPal account may be able to use PayPal Pay in 4X, subject to PayPal’s eligibility criteria and applicable terms. For further information, please refer to PayPal Pay in 4X.

Your card will be charged once your order has been placed.

CHAMBRE DE FAN offers two delivery options for orders placed through its official online boutique: Colissimo and UPS.

Free Colissimo delivery is available for orders of €150.00 or more to destinations in Europe, as well as Algeria, Morocco and Tunisia.

Free UPS delivery is available for orders of €150.00 or more to all destinations we serve.

For orders below 150.00 €, shipping costs vary according to the delivery destination. The applicable charge is calculated automatically and displayed on the basket and checkout pages.

For further information, please refer to our Delivery page.

Once your order has been dispatched, you will receive an email containing a tracking number and a link that you can use to follow the delivery of your order.

Once your order has been confirmed, we are unable to change the delivery address.

Yes. A signature will be required upon delivery of your order.

Subject to the conditions and exclusions set out in our Returns & Exchanges Policy, you may notify us of your wish to return an eligible item within 14 calendar days of the date of delivery.

Refunds will be issued using the original payment method.

For further information, please refer to our Returns & Exchanges Policy.

To request and arrange a return, please follow the instructions set out in our Returns & Exchanges Policy.

We will issue your refund using the same payment method used for the original transaction, without undue delay and no later than 14 calendar days after receiving your notice of withdrawal.

We may withhold the refund until we have received the returned items or you have provided evidence that they have been sent back, whichever occurs first.

Yes. You are responsible for the return shipping costs unless the item is defective or not in conformity with your order.

If you are returning an item from outside the European Union, you are responsible for any customs duties, taxes or other charges associated with the return, unless the item is defective or not in conformity with your order.

Please contact our Customer Service Team before returning a defective or non-conforming item.

Subject to the conditions and exclusions set out in our Returns & Exchanges Policy, eligible items may be exchanged within 14 calendar days of the date of delivery.

For further information, please refer to our Returns & Exchanges Policy.

To request and arrange an exchange, please follow the instructions set out in our Returns & Exchanges Policy.

Yes. You are responsible for the shipping costs associated with an exchange unless the item is defective or not in conformity with your order.

Any product purchased directly from chambredefan.com is guaranteed to be authentic.

If a product was purchased through another online platform, store or boutique, you may contact our Customer Service Team for assistance in verifying its authenticity.