Terms of Sale

Last updated: 02 July 2026

ABOUT THESE TERMS OF SALE

These Terms of Sale apply to all orders placed through chambredefan.com.

They govern the contractual relationship between CHAMBRE DE FAN SAS and any customer purchasing Products through the website.

Please read these Terms of Sale carefully before placing an order. By placing an order, you confirm that you have read and accepted these Terms of Sale.

The version of the Terms of Sale in force at the time you place your order will apply to that order. Any later amendment will not apply retrospectively to an order that has already been accepted.

These Terms of Sale should be read together with our:

  • Delivery Policy;
  • Returns and Exchanges Policy;
  • Privacy Policy;
  • Cookie Policy.

If there is any inconsistency, mandatory applicable law will prevail.

 

SELLER INFORMATION

The seller is:

CHAMBRE DE FAN SAS

Registered office: 13 Bis Avenue de la Motte-Picquet, 75007 Paris, France

Registered with the Paris Trade and Companies Register: 850 609 652 RCS Paris

SIRET: 850 609 652 00019

Intra-Community VAT number: FR13 850 609 652

Website: chambredefan.com

Customer Service: [email protected]

General enquiries: [email protected]

Business and wholesale enquiries: [email protected]

Telephone and WhatsApp: +33 (0)7 49 87 08 07

“CHAMBRE DE FAN”, “we”, “us” and “our” refer to CHAMBRE DE FAN SAS.

 

DEFINITIONS

For the purposes of these Terms of Sale:

Consumer means an individual acting for purposes that are wholly or mainly outside that person’s trade, business, craft or profession.

Professional Customer means any person or organisation acting for purposes connected with its trade, business, craft or profession.

Customer, “you” and “your” refer to any person placing an order through the website.

Product means any item offered for sale through chambredefan.com.

Made-To-Order Product means a Product individually manufactured after the order has been accepted and personalised with a name or initials permanently incorporated into the garment.

Certain rights described in these Terms, including the statutory right of withdrawal, legal guarantee of conformity and access to consumer mediation, apply only to Consumers.

 

SCOPE OF ONLINE SALES

The website is primarily intended for retail sales to Consumers.

Professional Customers, companies, retailers and buyers may also place orders through the website at the prices displayed to the public.

Professional Customers interested in wholesale, retail partnership or other B2B arrangements should contact [email protected]. Any separately negotiated B2B arrangement may be subject to additional written terms.

Unless expressly agreed otherwise in writing, an order placed by a Professional Customer through the standard website checkout remains subject to these Terms of Sale, except for provisions that apply exclusively to Consumers.

 

ELIGIBILITY TO PLACE AN ORDER

You must be at least 18 years old and have the legal capacity to enter into a binding contract in order to place an order.

A customer account is required to place an order through the website.

You are responsible for ensuring that:

  • The information provided when creating and using your account is accurate and complete;
  • Your billing and delivery information is correct;
  • You are authorised to use the selected payment method;
  • Your account login details remain confidential;
  • You notify us promptly if you suspect unauthorised use of your account.

We may refuse or cancel an order where we reasonably believe that the order was placed by a person who does not have the required legal capacity or authorisation.

 

PRODUCTS

We take reasonable care to present the Products accurately, including their main characteristics, materials, construction, measurements, colours and care information.

Before placing an order, you should review:

  • The Product description;
  • Available photographs;
  • Composition information;
  • The Size Guide;
  • Measurements;
  • Care instructions;
  • Any information relating to fit, construction or Made-To-Order production.

Product photographs are provided for illustrative purposes. Colours may appear differently depending on the screen, browser, device, lighting conditions and display settings used.

Many CHAMBRE DE FAN Products involve artisanal or specialist techniques, including hand embroidery, hand crochet, hand finishing, jacquard work, knitted construction, embellishment and the use of natural fibres.

As a result, minor variations may occur between Products, including variations in:

  • Colour;
  • Texture;
  • Yarn appearance;
  • Stitching;
  • Embroidery;
  • Crochet work;
  • Placement of patterns or embellishments;
  • Measurements;
  • Surface finish.

Reasonable variations resulting from handcrafted production, knitted construction or the natural characteristics of materials do not necessarily constitute a defect or lack of conformity.

This does not affect your mandatory rights where a Product materially differs from its description, is faulty or does not conform to the contract.

 

SIZING AND CARE

Measurements may vary slightly because of knitted construction, manual measurement, finishing methods or the nature of the material.

You are responsible for reviewing the relevant Size Guide before placing an order.

Please contact Customer Service before ordering if you require additional information concerning sizing, fit or measurements.

You must follow the care instructions supplied with the Product. Damage caused by incorrect washing, cleaning, drying, ironing, storage, alteration or use may not constitute a manufacturing fault or lack of conformity.

Normal wear and tear, snagging, friction related pilling, accidental damage or damage caused after delivery does not necessarily constitute a defect.

 

PRODUCT AVAILABILITY

Regular Products offered through the website are normally held in stock unless they are identified as Made-To-Order.

All Products remain subject to availability.

Adding a Product to your basket or wishlist does not reserve it.

In exceptional circumstances, a Product may become unavailable after an order has been placed because of:

  • A stock discrepancy;
  • Simultaneous orders;
  • A technical error;
  • Product damage discovered during preparation;
  • Incorrect inventory information;
  • Inability to complete the requested personalisation;
  • Another circumstance preventing fulfilment.

If we cannot fulfil an order, we will notify you and refund any amount already paid for the unavailable Product.

We may discontinue a Product at any time. Discontinuation will not affect an order that has already been accepted, unless fulfilment has become objectively impossible.

 

PRICES

All prices displayed on the website are expressed in euros.

Prices include any VAT or sales tax included in the displayed price where applicable.

The Product price charged by CHAMBRE DE FAN is the price displayed when you place your order, subject to the correction of a manifest or obvious pricing error.

Delivery charges and any taxes collected directly by CHAMBRE DE FAN will be shown separately before you place your order.

For deliveries outside the European Union, the Product price displayed on the website remains the price charged by CHAMBRE DE FAN. We do not provide a separate reduction or refund of the displayed price on the basis that the delivery destination is outside the European Union, unless expressly stated at checkout or required by applicable law.

Import VAT, customs duties, clearance fees, local taxes and carrier handling charges imposed by the destination country are not included in the price charged by CHAMBRE DE FAN.

We may change Product prices at any time before an order is placed. A price change will not affect an order that has already been accepted.

 

PRICING ERRORS

We take reasonable care to ensure that prices are accurate.

If a Product is displayed at an obviously incorrect price because of a technical, typographical, configuration or other manifest error, we may decline the order before acceptance.

If the order has already been accepted but the pricing error is sufficiently clear that you could reasonably have recognised it as an error, we may contact you to:

  • Confirm whether you wish to purchase the Product at the correct price;
  • Cancel the affected Product and provide a full refund.

Nothing in this section allows us to alter a correctly stated price after accepting an order.

 

DISCOUNT CODES, SALES AND PROMOTIONS

We may offer:

  • Discount codes;
  • Newsletter welcome discounts;
  • Seasonal sales;
  • Limited promotional offers.

Unless expressly stated otherwise:

  • Only one discount code may be used per order;
  • Discount codes cannot be combined;
  • A discount cannot be applied retrospectively to an order already placed;
  • Discount codes have a stated validity period;
  • Discount codes may be subject to minimum order values, Product exclusions, territory restrictions or other conditions;
  • A discount code has no cash value;
  • A discount code cannot be exchanged for money;
  • A discount applies only to eligible Products available at the time the order is placed.

We may cancel or refuse a discount where it has been used fraudulently, unlawfully or contrary to the stated promotional conditions.

Products purchased during a sale, promotional period or with a discount code remain eligible for the Consumer’s statutory right of withdrawal, unless the Product falls within a lawful exclusion such as a personalised Made-To-Order Product.

 

PLACING AN ORDER

To place an order, you must:

1. Select the Product and any available size, colour or personalisation;

2. Add the Product to your basket;

3. Create or log in to your customer account;

4. Provide or confirm your billing and delivery details;

5. Select an available delivery method;

6. Select an available payment method;

7. Review your order, including the Products, price, discounts, delivery charges and total amount;

8. Correct any errors before submitting the order;

9. Click the “PLACE ORDER” button.

By clicking “PLACE ORDER”, you:

  • Submit an order for the selected Products;
  • Confirm that the order information is correct;
  • Accept these Terms of Sale;
  • Acknowledge that the order entails an obligation to pay;
  • Authorise the immediate payment of the total amount shown at checkout.

 

ORDER ACKNOWLEDGEMENT AND CONTRACT FORMATION

After you place an order, you may receive one or more automated emails, including emails relating to:

  • Pending payment;
  • Payment received;
  • Order details;
  • Order status;
  • Account creation.

An automated payment receipt, pending order email or paid order email confirms that we have received the order or payment. It does not necessarily mean that the order has been accepted.

Your order constitutes an offer to purchase the Products.

The sales contract is formed when CHAMBRE DE FAN sends you the Processing order email confirming that the order has been accepted and is being processed.

The contract will relate only to the Products identified in the acceptance email.

If we accept only part of an order, a contract will be formed only for the accepted Products.

 

ORDER RECORDS AND ARCHIVING

Your order information and order history may be available through your customer account.

We retain invoices and certain transaction records in accordance with applicable accounting and legal obligations.

Where an electronic contract has a value of 120.00 € or more, we archive the contract for the period required by applicable law.

You may request access to an archived contract by contacting [email protected] and providing sufficient information to identify the relevant order.

 

PAYMENT

Payment is taken immediately when the order is placed.

Available payment methods may include:

  • PayPal;
  • Major credit and debit cards;
  • Cartes Bancaires;
  • Apple Pay through Stripe;
  • Google Pay through Stripe;
  • Alipay through Stripe;
  • WeChat Pay through Stripe;
  • UnionPay through Stripe.

The payment methods available to you will be displayed at checkout and may depend on your device, location, currency, browser or payment provider.

Payments are processed by Stripe or PayPal and may be subject to the terms and security checks of the relevant provider.

CHAMBRE DE FAN does not receive or store full payment card numbers or card security codes.

Your bank, card issuer or payment provider may apply:

  • Currency conversion;
  • Foreign transaction fees;
  • Security checks;
  • Fraud screening;
  • Payment limits;
  • Other charges or restrictions.

Any such charge imposed independently by your bank or payment provider is your responsibility.

 

PAYMENT AUTHORISATION AND FRAUD PREVENTION

All orders are subject to payment authorisation.

We may decline or cancel an order where:

  • Payment fails;
  • The payment provider declines the transaction;
  • Payment cannot be verified;
  • The payment appears unauthorised;
  • Fraud or misuse is suspected;
  • Information supplied during checkout is incomplete or inconsistent;
  • The transaction is subject to sanctions, regulatory restrictions or legal prohibitions.

Stripe, PayPal and their fraud prevention services may independently carry out payment security and fraud checks.

If payment has been received but the order is not accepted, the relevant amount will be refunded using the original payment method.

 

OWNERSHIP OF PRODUCTS

The Products remain the property of CHAMBRE DE FAN until full payment has been received.

For Consumers, the risk of loss or damage transfers when you, or a third party designated by you other than the carrier, take physical possession of the Products.

Ownership and transfer of risk are separate matters.

 

REFUSAL OR CANCELLATION OF AN ORDER BY CHAMBRE DE FAN

Before accepting an order, we may decline it for legitimate reasons including:

  • Product unavailability;
  • A stock error;
  • An obvious pricing error;
  • Incorrect Product information;
  • Payment failure or refusal;
  • Suspected fraud or unauthorised use of a payment method;
  • A previous unpaid order, chargeback or unresolved payment dispute;
  • An invalid, incomplete, unverifiable or undeliverable address;
  • An order quantity indicating unauthorised resale or abnormal purchasing activity;
  • An abusive or fraudulent return history;
  • A Made-To-Order personalisation that is technically impossible, unlawful, inappropriate or potentially infringes another person’s rights;
  • Export, import, trade, sanctions or regulatory restrictions;
  • A technical failure preventing fulfilment;
  • Another circumstance making fulfilment unlawful or objectively impossible.

If we have already received payment for an order that we do not accept, we will refund the amount paid using the original payment method.

After an order has been accepted, we will not cancel it arbitrarily. However, we may cancel all or part of an accepted order where performance becomes objectively impossible, unlawful or affected by a manifest error that could not reasonably be corrected.

In that case, we will notify you and refund the affected amount without undue delay. Your mandatory statutory rights remain unaffected.

 

CUSTOMER CANCELLATION BEFORE DISPATCH

Orders enter processing immediately after payment.

CHAMBRE DE FAN does not offer a standard cancellation or modification service after an order has been placed and paid.

This means that, after placing an order, you cannot normally:

  • Cancel the order before dispatch;
  • Change the ordered Product;
  • Change the size or colour;
  • Add or remove Products;
  • Change the delivery address;
  • Change a Made-To-Order name or initials.

You must therefore review all order details carefully before clicking “PLACE ORDER”.

For eligible Products, Consumers may exercise the statutory right of withdrawal after receiving the order in accordance with these Terms and our Returns and Exchanges Policy.

This section does not restrict any mandatory right arising from non-delivery, delayed delivery, lack of conformity or another failure by CHAMBRE DE FAN to perform the contract.

 

MADE-TO-ORDER PRODUCTS

Made-To-Order Products are individually manufactured after the order has been accepted.

When ordering a Made-To-Order Product, you provide a name or initials of up to four letters.

The name or initials are embroidered onto a personalised garment label, which is permanently sewn into the garment during production.

Because the Product is made specifically for you and is clearly personalised, it cannot reasonably be resold to another customer.

You are responsible for checking the:

  • Spelling;
  • Order of letters;
  • Initials;
  • Capitalisation;
  • Accuracy of the personalisation.

The personalisation will be produced according to the information confirmed when the order is placed.

CHAMBRE DE FAN is not responsible for an error contained in the personalisation information supplied and confirmed by the customer.

Once a Made-To-Order order has been accepted, it cannot be cancelled, modified, exchanged, returned or refunded because you have changed your mind.

This does not affect your rights where:

  • The Product is faulty;
  • The Product is damaged;
  • The Product does not conform to the order;
  • The personalisation differs from the information you submitted and confirmed;
  • Delivery is seriously delayed;
  • CHAMBRE DE FAN otherwise fails to perform its legal obligations.

 

MADE-TO-ORDER DELIVERY PERIOD

A Made-To-Order Product will be delivered within 45 days from the date on which the order is accepted.

The 45-day period includes production and delivery unless the Product page or order confirmation expressly states otherwise.

Occasional delays may occur because of:

  • Specialist production;
  • Material availability;
  • Hand finishing requirements;
  • Quality control;
  • Carrier disruption;
  • Customs procedures;
  • Events outside our reasonable control.

If a delay occurs, we will provide updated information where reasonably possible.

The exclusion of the right of withdrawal for personalised Products does not remove any mandatory right you may have in relation to delayed or failed delivery.

Where applicable law allows you to require delivery within an additional reasonable period and the Product is not delivered within that period, you may have the right to terminate the contract and receive a refund.

 

MIXED ORDERS

An order may contain both:

  • Regular in stock Products;
  • Made-To-Order Products.

These Products may be shipped separately.

We do not charge additional delivery fees solely because we divide an order into separate shipments.

A separate shipment does not affect the total amount paid for the order.

 

DELIVERY DESTINATIONS

We deliver only to destinations and addresses accepted by the website at checkout.

The available destination countries, delivery services and delivery charges may change depending on carrier availability, trade restrictions, service conditions or operational requirements.

We may refuse an order where:

  • The destination is not served;
  • The address cannot be verified;
  • The selected carrier cannot deliver to the address;
  • Delivery would breach applicable law or carrier restrictions.

 

DELIVERY METHODS AND CHARGES

Orders are shipped using:

  • Colissimo;
  • UPS.

Free Colissimo delivery is available on orders of 150.00 € or more to eligible destinations in Europe, Algeria, Morocco and Tunisia, subject to service availability.

Free UPS delivery is available on orders of 150.00 € or more to destinations served by UPS through the website.

For orders below 150.00 €, delivery charges vary according to the destination and selected delivery method.

The applicable delivery charge is calculated automatically and displayed in the basket or at checkout before the order is placed.

Additional information is available in our Delivery Policy.

 

DISPATCH AND DELIVERY TIMES

For regular in stock Products, we aim to dispatch the order within two to three working days after the order acceptance email is sent.

This processing period excludes:

  • Saturdays;
  • Sundays;
  • French public holidays;
  • Announced company closure days.

The applicable delivery date or delivery period will be shown at checkout, in the order confirmation or in the information provided by the carrier.

Carrier delivery dates and time slots may be estimates and may change because of transportation, customs, weather or operational conditions.

CHAMBRE DE FAN will nevertheless remain responsible for complying with any mandatory delivery deadline applicable to the contract.

If no specific delivery date or delivery period is stated, delivery will take place within the period required by applicable law.

 

DELIVERY NOTIFICATIONS

After dispatch, you will normally receive shipping or tracking information from Colissimo or UPS.

The carrier may send updates by email or SMS concerning:

  • Parcel collection;
  • Transit;
  • Customs formalities;
  • Estimated delivery date;
  • Estimated delivery time;
  • Delivery attempts;
  • Collection availability;
  • Final delivery status.

You are responsible for monitoring tracking updates and responding promptly to reasonable requests from the carrier.

 

DELIVERY ADDRESS

You must provide a complete, accurate and deliverable address.

Orders are processed immediately, and the delivery address cannot normally be changed after the order has been placed.

We are not responsible for delivery difficulties caused by incorrect or incomplete information supplied by the customer, subject to mandatory applicable law.

Delivery may be made to a:

  • Residential address;
  • Business address;
  • Hotel;
  • PO box;
  • Military address;
  • Parcel forwarding service;
  • Other valid delivery location.

Only where the selected carrier accepts that type of address and the address is accepted at checkout.

We do not deliver to fictitious, fabricated or unverifiable addresses.

Where you designate a hotel, forwarding company, concierge, business, household member or another third party to receive the parcel, physical delivery to that designated third party may constitute delivery to you.

Orders may only be delivered to a recipient aged 18 or over.

A signature or other proof of delivery may be required.

 

DELAYED, LOST OR MISSING DELIVERIES

If your parcel is delayed, lost or marked as delivered but has not been received, please contact:

  • CHAMBRE DE FAN Customer Service;
  • The relevant local Colissimo or UPS service.

As soon as reasonably possible.

You may be asked to provide:

  • Your order number;
  • Tracking information;
  • Identity information;
  • A statement of non-receipt;
  • Confirmation from household members, neighbours, reception staff or a forwarding service;
  • Other information reasonably required for the carrier investigation.

You must cooperate reasonably with the carrier investigation.

Where the carrier was offered or selected by CHAMBRE DE FAN, requiring your cooperation or asking you to contact the carrier does not remove CHAMBRE DE FAN’s mandatory responsibility for delivery.

For Consumers, the risk of loss or damage normally remains with CHAMBRE DE FAN until you or your designated third party takes physical possession of the Products.

 

DELIVERY DAMAGE

Please inspect the parcel and Products as soon as reasonably possible after delivery.

If the parcel or Product appears damaged:

  • Photograph the external packaging;
  • Photograph the shipping label;
  • Photograph the internal packaging;
  • Photograph the damaged Product;
  • Retain all original packaging;
  • Contact [email protected] promptly.

Where possible, note visible damage on the carrier’s delivery record.

Failure to note damage immediately does not automatically remove a Consumer’s mandatory legal rights.

Do not return a damaged Product before receiving instructions from CHAMBRE DE FAN.

 

CUSTOMS, IMPORT DUTIES AND TAXES

Orders delivered outside the European Union are generally shipped on a DAP or equivalent basis.

This means that the recipient is responsible for any amounts imposed at destination, including:

  • Import VAT;
  • Customs duties;
  • Local taxes;
  • Customs clearance fees;
  • Brokerage fees;
  • Carrier handling charges;
  • Storage charges caused by delayed customs clearance.

These charges are not collected by CHAMBRE DE FAN unless expressly indicated at checkout.

We do not control the amount, calculation or collection of destination country import charges.

You are responsible for:

  • Checking whether the Product may lawfully be imported;
  • Providing any information required for customs clearance;
  • Paying applicable import charges;
  • Responding to customs or carrier requests.

Customs procedures may delay delivery.

 

REFUSED OR UNCOLLECTED PARCELS

Refusing delivery, failing to collect a parcel or failing to pay import charges does not by itself constitute a valid exercise of the statutory right of withdrawal.

A Consumer wishing to withdraw must separately notify CHAMBRE DE FAN through the online Return Request Form or by another clear and unambiguous statement.

Where a parcel is returned because the customer:

  • Provided an incorrect or incomplete address;
  • Failed to collect it;
  • Refused delivery without validly exercising the right of withdrawal;
  • Failed or refused to pay applicable import charges;
  • Failed to provide required customs information.

Reasonable and documented additional costs may remain the customer’s responsibility, to the extent permitted by applicable law.

These costs may include actual:

  • Outbound delivery costs;
  • Return to sender costs;
  • Customs charges;
  • Clearance charges;
  • Storage fees;
  • Carrier handling fees;
  • Redelivery costs.

Any deduction from a refund will be limited to the costs lawfully chargeable to the customer and will not affect any mandatory statutory reimbursement right.

 

RIGHT OF WITHDRAWAL

This section applies to Consumers.

Except for personalised Made-To-Order Products and any other Product lawfully excluded from the right of withdrawal, you may withdraw from the purchase without providing a reason.

You must notify us within 14 calendar days from the date on which you, or a third party designated by you other than the carrier, receive the Product.

If an order contains several Products delivered separately, the withdrawal period begins when the final Product is received.

Products purchased during a sale or with a discount remain eligible for the statutory right of withdrawal unless a lawful exclusion applies.

To exercise the right of withdrawal, you must submit a clear and unambiguous statement before the 14-day period expires.

You may do this by:

Use of the Model Withdrawal Form is optional. You may use any other clear and unambiguous statement expressing your decision to withdraw.

You should provide:

  • Your full name;
  • The email address used for the order;
  • Your order number;
  • The Product or Products concerned.

You are not required to provide a reason.

Simply returning a parcel, refusing delivery or failing to collect it does not constitute a valid withdrawal notice.

 

RETURNING PRODUCTS AFTER WITHDRAWAL

After notifying us of your withdrawal, you must return the Products without undue delay and no later than 14 calendar days from the date of notification.

You must wait for our return confirmation and instructions before sending the parcel.

The applicable return address may differ from:

  • Our registered office;
  • The dispatch address;
  • The address shown on the original parcel.

The direct cost of a standard return is the customer’s responsibility.

CHAMBRE DE FAN does not provide prepaid return labels for standard change of mind returns.

Returned Products must comply with the conditions described in our Returns and Exchanges Policy.

In particular, Products may only be handled to the extent reasonably necessary to establish their nature, characteristics and fit.

The customer may be responsible for any reduction in value caused by handling beyond what is reasonably necessary.

 

REFUNDS FOLLOWING WITHDRAWAL

Where the statutory right of withdrawal is validly exercised, we will refund the amounts due without undue delay and no later than 14 calendar days from the date on which we are informed of the withdrawal.

We may withhold reimbursement until:

  • We have received the returned Products;
  • You have supplied adequate evidence that the Products were dispatched to the authorised return address.

Whichever occurs first.

Refunds will be made using the same payment method used for the original transaction, unless you expressly agree to another method that does not result in any additional cost to you.

We will not deduct Stripe, PayPal, card or other payment processing fees from a statutory refund.

When an entire order is withdrawn, we will refund the least expensive standard outbound delivery charge actually paid, where applicable.

If the order qualified for free standard delivery, the standard delivery charge paid was 0.00 € and no delivery amount will be added to or deducted from the refund on that basis.

If you selected a delivery method more expensive than the least expensive standard delivery method offered, the additional cost of that upgraded service will not be refunded.

When only part of an order is returned, the original outbound delivery charge will not normally be refunded unless required by applicable law.

Further details are provided in our Returns and Exchanges Policy.

 

EXCLUSION FOR PERSONALISED MADE-TO-ORDER PRODUCTS

The statutory right of withdrawal does not apply to Products made according to the customer’s specifications or clearly personalised.

CHAMBRE DE FAN Made-To-Order Products fall within this exclusion because:

  • They are individually produced after the order is accepted;
  • The customer supplies a name or initials of up to four letters;
  • The personalisation is embroidered onto a garment label;
  • The personalised label is permanently sewn into the garment;
  • The Product cannot reasonably be resold to another customer.

This exclusion applies only to change of mind cancellation and withdrawal.

It does not affect your rights where the Product is faulty, damaged, non-compliant, incorrectly personalised by CHAMBRE DE FAN or not delivered in accordance with the contract.

 

EXCHANGES

CHAMBRE DE FAN does not currently offer a direct exchange service.

If you would like a different size, colour or style, you must:

1. Return the original eligible Product in accordance with the Returns and Exchanges Policy;

2. Place a new order through chambredefan.com.

The replacement Product will not be reserved while the original Product is being returned or inspected.

Availability cannot be guaranteed.

The new order will be treated as a separate purchase and will be subject to the price, availability, promotion and delivery conditions applicable when the new order is placed.

 

FAULTY, DAMAGED, INCORRECT OR NON-COMPLIANT PRODUCTS

The right of withdrawal is separate from your legal rights where a Product is:

  • Faulty;
  • Damaged;
  • Incorrect;
  • Incomplete;
  • Incorrectly personalised by CHAMBRE DE FAN;
  • Not as described;
  • Otherwise non-compliant with the contract.

If you believe that you have received such a Product, contact [email protected] as soon as reasonably possible.

Please provide:

  • Your order number;
  • A description of the issue;
  • Clear photographs;
  • Photographs of the parcel and packaging where relevant;
  • Photographs of the shipping label where relevant.

Retain the Product, parcel and packaging until we have reviewed the request.

Do not return the Product before receiving our instructions.

Where legally required, CHAMBRE DE FAN will provide an appropriate return arrangement or reimburse reasonable and necessary return costs.

You will not be charged the necessary return or replacement delivery costs for a Product confirmed to be faulty, damaged, incorrect or non-compliant.

 

LEGAL GUARANTEES — CONSUMER INFORMATION

CHAMBRE DE FAN SAS is responsible for the statutory guarantees applicable to Products sold to Consumers.

To exercise these rights, please contact:

CHAMBRE DE FAN SAS

13 Bis Avenue de la Motte-Picquet, 75007 Paris, France

Email: [email protected]

Telephone and WhatsApp: +33 (0)7 49 87 08 07

 

LEGAL GUARANTEE OF CONFORMITY

The Consumer has a period of two years from delivery of the Product to exercise the legal guarantee of conformity where a lack of conformity appears.

During this period, the Consumer is required to establish only the existence of the lack of conformity and not the date on which it appeared.

Where a contract for the sale of a Product provides for the continuous supply of digital content or a digital service for a period exceeding two years, the legal guarantee applies to that digital content or digital service throughout the contractual supply period.

Where applicable, the legal guarantee of conformity also requires the seller to provide any updates necessary to maintain the conformity of the Product.

The legal guarantee of conformity entitles the Consumer to the repair or replacement of the Product within 30 days following the Consumer’s request, without cost and without causing major inconvenience to the Consumer.

Where a Product is repaired under the legal guarantee of conformity, the original guarantee period is extended by six months.

Where the Consumer requests repair but the seller instead provides a replacement, the replacement Product benefits from a new two-year legal guarantee of conformity beginning on the date on which the replacement Product is delivered.

The Consumer may keep the Product and obtain an appropriate reduction in the purchase price, or terminate the contract and obtain a full refund against return of the Product, where:

  • The seller refuses to repair or replace the Product;
  • The repair or replacement is completed more than 30 days after the Consumer’s request;
  • The repair or replacement causes major inconvenience to the Consumer, including where the Consumer is ultimately required to bear costs associated with taking back or removing the non-compliant Product or, where applicable, installing the repaired or replacement Product;
  • The lack of conformity continues after an unsuccessful attempt by the seller to bring the Product into conformity.

The Consumer is also entitled to an appropriate price reduction or immediate termination of the contract where the lack of conformity is sufficiently serious to justify such a remedy. In that case, the Consumer is not required first to request repair or replacement.

The Consumer is not entitled to terminate the contract where the lack of conformity is minor.

Any period during which the Product is unavailable because it is being repaired or replaced suspends the remaining legal guarantee period until the repaired or replacement Product is delivered to the Consumer.

The rights described above arise under Articles L. 217-1 to L. 217-32 of the French Consumer Code.

A seller who obstructs the implementation of the legal guarantee of conformity in bad faith may be subject to the civil penalties provided for by Article L. 241-5 of the French Consumer Code.

 

GUARANTEE AGAINST HIDDEN DEFECTS

The Consumer also benefits from the legal guarantee against hidden defects provided for by Articles 1641 to 1649 of the French Civil Code.

This guarantee may be exercised within two years from the discovery of the hidden defect.

Where the legal conditions are met, the Consumer may:

  • Keep the Product and obtain an appropriate reduction in the purchase price;
  • Return the Product and obtain a full refund.

 

NO COMMERCIAL WARRANTY UNLESS EXPRESSLY STATED

Unless a specific Product page or separate document expressly states otherwise, CHAMBRE DE FAN does not provide a commercial warranty additional to the mandatory legal guarantees.

This does not restrict the legal guarantee of conformity, the guarantee against hidden defects or any other mandatory legal right.

 

ABUSIVE OR FRAUDULENT ACTIVITY

We may review accounts or orders showing unusual, abusive or fraudulent activity.

Where permitted by law, we may refuse future orders or close an account in cases involving:

  • Fraudulent payment claims;
  • Unauthorised chargebacks;
  • Deliberate Product damage;
  • False non-delivery claims;
  • Repeated misuse of the return process;
  • Attempts to obtain multiple refunds;
  • Resale activity contrary to stated order conditions;
  • Another serious abuse of the website or sales process.

This does not affect mandatory rights relating to an order already accepted.

 

LIABILITY

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits:

  • Mandatory consumer rights;
  • Liability for fraud or fraudulent misrepresentation;
  • Liability for intentional misconduct;
  • Liability for death or personal injury caused by negligence;
  • Liability under the legal guarantee of conformity;
  • Liability for hidden defects where it cannot lawfully be excluded;
  • Any other liability that cannot be excluded or limited by law.

For Consumers, CHAMBRE DE FAN is responsible for loss or damage that is a foreseeable consequence of our failure to perform the contract.

We are not responsible for loss that was not reasonably foreseeable when the contract was formed.

We are not responsible for business losses incurred by a Consumer, including loss of profit, revenue, business opportunity or commercial reputation, where the Product was purchased wholly for private use.

Nothing in this section removes our responsibility for delivery where the carrier was offered or arranged by CHAMBRE DE FAN.

 

PROFESSIONAL CUSTOMERS

Where the customer is a Professional Customer, statutory rights reserved exclusively for Consumers do not apply.

To the fullest extent permitted by law, CHAMBRE DE FAN will not be liable to a Professional Customer for:

  • Loss of profit;
  • Loss of revenue;
  • Loss of business;
  • Loss of opportunity;
  • Loss of anticipated savings;
  • Loss of goodwill;
  • Indirect or consequential loss.

Subject to liabilities that cannot lawfully be limited, CHAMBRE DE FAN’s aggregate liability to a Professional Customer arising from a particular order will not exceed the total amount paid for that order.

 

EVENTS OUTSIDE OUR REASONABLE CONTROL

We will not be liable for a delay or failure caused by an event outside our reasonable control, including:

  • Natural disaster;
  • Fire;
  • Flood;
  • Severe weather;
  • Epidemic or pandemic restrictions;
  • War;
  • Terrorism;
  • Civil disorder;
  • Government action;
  • Sanctions;
  • Customs disruption;
  • Carrier network failure;
  • Labour dispute;
  • Transport interruption;
  • Power failure;
  • Telecommunications failure;
  • Cyberattack;
  • Failure of a supplier or production facility caused by such an event.

Where such an event occurs, the affected obligations may be suspended for the duration of the event.

We will take reasonable steps to limit the effects and resume performance.

If the delay becomes sufficiently serious, a Consumer may retain any mandatory right to require performance, terminate the contract or obtain a refund.

 

PERSONAL DATA

We process personal data for the purposes of:

  • Managing customer accounts;
  • Processing orders;
  • Taking payment;
  • Preventing fraud;
  • Arranging delivery;
  • Completing customs formalities;
  • Managing returns and refunds;
  • Providing customer service;
  • Complying with legal obligations.

Further information is provided in our Privacy Policy.

Cookies and similar technologies are described in our Cookie Policy.

 

COMPLAINTS

If you have a question or complaint concerning an order, please contact:

Email: [email protected]

Telephone and WhatsApp: +33 (0)7 49 87 08 07

Postal address:

CHAMBRE DE FAN SAS

13 Bis Avenue de la Motte-Picquet, 75007 Paris, France

Please provide your order number and a clear description of the issue.

We will attempt to resolve complaints directly and within a reasonable period.

 

CONSUMER MEDIATION

This section applies only to Consumers.

Before referring a dispute to the consumer mediator, the Consumer must first submit a written complaint to CHAMBRE DE FAN and allow CHAMBRE DE FAN a reasonable opportunity to resolve the matter.

If the dispute cannot be resolved directly, the Consumer may refer the dispute, free of charge, to:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice

49 rue de Ponthieu

75008 Paris

France

Website: www.cm2c.net

A request for mediation may be submitted online through the CM2C website or by post.

The request must satisfy the admissibility conditions established by CM2C. In particular:

  • The Consumer must first have submitted a written complaint to CHAMBRE DE FAN;
  • The request for mediation must be submitted within one year of that written complaint;
  • The request must not be manifestly unfounded or abusive;
  • The dispute must not already have been examined, or be under examination, by another mediator or court.

Consumer mediation is voluntary and free of charge for the Consumer.

The parties remain free to accept or reject any proposed solution and may withdraw from the mediation process at any time.

Consumer mediation does not prevent either party from bringing proceedings before a competent court.

 

GOVERNING LAW

These Terms of Sale and orders placed through the website are governed by French law.

Where the customer is a Consumer living in another country, this choice of law does not deprive the Consumer of any mandatory protection granted by the law of the country in which the Consumer habitually resides, where such protection applies.

 

JURISDICTION

A Consumer may bring proceedings before any court having jurisdiction under the applicable consumer protection and procedural rules.

Nothing in these Terms requires a Consumer to bring a claim exclusively before the courts of Paris where another court has jurisdiction under mandatory law.

For disputes involving a Professional Customer, the courts having jurisdiction in Paris, and where applicable the Paris Commercial Court, will have exclusive jurisdiction to the extent permitted by applicable law.

 

SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

The affected provision will be applied or adjusted only to the minimum extent necessary to make it lawful and enforceable.

 

NO WAIVER

If either party does not immediately enforce a right under these Terms, this does not mean that the right has been waived.

A waiver concerning one breach does not constitute a waiver concerning a later breach.

 

CHANGES TO THESE TERMS OF SALE

We may update these Terms of Sale to reflect changes to:

  • Our Products;
  • Our website;
  • Our ordering process;
  • Our delivery arrangements;
  • Applicable law;
  • Our business practices.

The latest version will be published on the website with its effective date.

The Terms of Sale applicable to an order are those accepted when the order was placed.

A later update will not retrospectively change an order already accepted.

 

CONTACT

For questions concerning these Terms of Sale or an order, contact:

CHAMBRE DE FAN SAS

13 Bis Avenue de la Motte-Picquet, 75007 Paris, France

Customer Service: [email protected]

General enquiries: [email protected]

Business enquiries: [email protected]

Telephone and WhatsApp: +33 (0)7 49 87 08 07

 

APPENDIX 1 — MODEL WITHDRAWAL FORM

Please complete and return this form only if you wish to withdraw from the contract.

To:

CHAMBRE DE FAN SAS

13 Bis Avenue de la Motte-Picquet, 75007 Paris, France

Email: [email protected]

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following Product(s):

Ordered on:

Received on:

Order number:

Name of Consumer(s):

Signature of Consumer(s) (Only required where this form is submitted on paper):

Date: