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Terms of Use

Last updated: 02 July 2026

ABOUT THESE TERMS OF USE

These Terms of Use govern access to and use of chambredefan.com and the services, functions and content made available through the website.

Please read these Terms of Use carefully before using the website.

By accessing or using the website, you agree to comply with these Terms of Use to the extent applicable to your use.

If you do not agree with these Terms of Use, you should not use the website.

These Terms of Use should be read together with our:

  • Terms of Sale;
  • Delivery Policy;
  • Returns and Exchanges Policy;
  • Privacy Policy;
  • Cookie Policy.

Orders and purchases made through the website are governed by our Terms of Sale.

Delivery matters are further described in our Delivery Policy.

Returns, exchanges and refunds are further described in our Returns and Exchanges Policy.

The processing of personal data is governed by our Privacy Policy.

The use of cookies and similar technologies is governed by our Cookie Policy.

Where a more specific policy applies to a particular matter, that policy will govern that matter.

Nothing in these Terms of Use limits any mandatory right or protection provided by applicable law.

 

WEBSITE OPERATOR

The website is operated by:

CHAMBRE DE FAN SAS

Registered office: 13 Bis Avenue de la Motte-Picquet, 75007 Paris, France

Registered with the Paris Trade and Companies Register: 850 609 652 RCS Paris

SIRET: 850 609 652 00019

Intra-Community VAT number: FR13 850 609 652

Website: chambredefan.com

Customer Service: [email protected]

General enquiries: [email protected]

Business and wholesale enquiries: [email protected]

Telephone and WhatsApp: +33 (0)7 49 87 08 07

“CHAMBRE DE FAN”, “we”, “us” and “our” refer to CHAMBRE DE FAN SAS.

 

DEFINITIONS

For the purposes of these Terms of Use:

Website means chambredefan.com and the pages, functions and services operated by CHAMBRE DE FAN through that domain.

Content means any text, photographs, product images, illustrations, graphics, designs, logos, trademarks, videos, audio, animations, layouts, interfaces, product descriptions, editorial material, software, databases and other material made available through the website.

User, “you” and “your” refer to any person accessing or using the website.

Customer Account means an account created by a User through the website.

Product means any item offered for sale through chambredefan.com.

 

PURPOSE OF THE WEBSITE

The website is the official online website and boutique of CHAMBRE DE FAN.

Depending on availability, the website may allow Users to:

  • Learn about CHAMBRE DE FAN;
  • Browse collections and Products;
  • View Product descriptions, images, materials, measurements and care information;
  • Access the Size Guide;
  • Create and manage a Customer Account;
  • Save Products to a wishlist;
  • Add Products to a basket;
  • Place and manage orders;
  • Save billing and delivery addresses;
  • Save payment methods through an authorised payment provider;
  • View order information and order history;
  • Submit a return request;
  • Contact Customer Service;
  • Subscribe to newsletters;
  • Access editorial, visual or audiovisual Content;
  • Make professional, wholesale or partnership enquiries.

The availability of a particular function does not guarantee that the function will remain available permanently or in the same form.

Any modification or discontinuation of an optional website function will not affect an order already accepted or any mandatory statutory right.

 

ELIGIBILITY AND MINORS

The website may be browsed by minors.

However, Customer Accounts, online purchasing functions and commercial communications are intended for adults and are not directed at children.

You must be at least 18 years old and have the legal capacity to enter into a binding contract in order to place an order.

Where you use the website on behalf of a company, organisation or other legal entity, you confirm that you have authority to act on its behalf.

You must not use the website where doing so would be unlawful or prohibited in the country or territory from which you access it.

 

CUSTOMER ACCOUNTS

A Customer Account is required to place an order through the website.

When creating or using a Customer Account, you must provide information that is accurate, complete and not misleading.

You are responsible for keeping your account information reasonably up to date.

You must:

  • Use an email address that you are authorised to use;
  • Keep your login details confidential;
  • Use an appropriately secure password;
  • Avoid sharing your login details with another person;
  • Take reasonable steps to prevent unauthorised access;
  • Notify us promptly if you believe that your account has been accessed or used without authorisation.

You must not:

  • Create an account using another person’s identity without authorisation;
  • Impersonate another person or organisation;
  • Create an account for fraudulent, unlawful or abusive purposes;
  • Use automated methods to create accounts;
  • Sell, transfer or commercially provide access to your account.

CHAMBRE DE FAN cannot view your password.

Passwords are stored in an encrypted or hashed form.

We may require a password reset or temporarily restrict access where reasonably necessary to protect:

  • Your account;
  • Other Users;
  • The website;
  • Payment security;
  • CHAMBRE DE FAN;
  • The rights or security of third parties.

If you suspect unauthorised activity, please contact us promptly.

 

CUSTOMER ACCOUNT FEATURES

Depending on the functions available, a Customer Account may allow you to access or retain:

  • Saved billing addresses;
  • Saved delivery addresses;
  • Order history;
  • Order information;
  • Wishlist Products;
  • Language preferences;
  • Secure payment method tokens supplied by the relevant payment provider.

The availability and content of these functions may change over time.

Products saved to a wishlist or basket are not reserved.

A Product may become unavailable, be discontinued or change in price while it remains in a wishlist or basket.

Wishlist or recently viewed Product functions may depend on account information, cookies or browser storage.

Deleting cookies, changing cookie preferences, changing devices, clearing browser data or closing an account may affect the availability of saved website information.

Further information is provided in our Privacy Policy and Cookie Policy.

 

ACCEPTABLE USE

You may use the website only:

  • For lawful purposes;
  • To browse CHAMBRE DE FAN Content and Products;
  • To use the functions made available to you;
  • To manage your Customer Account;
  • To place and manage legitimate orders;
  • To communicate with CHAMBRE DE FAN;
  • To make legitimate professional or business enquiries;
  • In accordance with these Terms of Use and applicable law.

You may access and view publicly available Content for your personal, non-commercial use or for legitimate internal business evaluation.

Any use outside these purposes may require prior written authorisation from CHAMBRE DE FAN or the relevant rights holder.

 

PROHIBITED USE

You must not use the website in a way that is unlawful, fraudulent, abusive, harmful or inconsistent with these Terms of Use.

In particular, you must not:

  • Use the website to commit, facilitate or promote unlawful activity;
  • Submit false, misleading, fraudulent or unauthorised information;
  • Impersonate another person, company or organisation;
  • Access or attempt to access another User’s account without authorisation;
  • Use another person’s payment method without authorisation;
  • Submit fraudulent payment claims or unauthorised chargebacks;
  • Misuse discount codes, promotions, payment functions, return procedures or refund processes;
  • Make false claims concerning delivery, damage, defects, returns or refunds;
  • Deliberately damage a Product for the purpose of obtaining a refund or other benefit;
  • Use the website for abnormal purchasing activity or unauthorised commercial resale;
  • Submit unlawful, offensive, abusive, threatening, defamatory or discriminatory content;
  • Submit personalisation content that is unlawful, inappropriate or infringes another person’s rights;
  • Introduce viruses, malicious code, spyware, ransomware or other harmful technology;
  • Attempt to disrupt, overload, damage or impair the website, server, network or connected service;
  • Carry out a denial-of-service or distributed denial-of-service attack;
  • Attempt to bypass security controls, authentication systems, rate limits or access restrictions;
  • Probe, scan or test a system or network for vulnerabilities without prior written authorisation;
  • Interfere with website security, fraud prevention, payment security or cookie consent systems;
  • Use automated software, bots, crawlers, scraping tools, extraction tools or data mining systems without prior written authorisation, except for standard search engine indexing permitted by us;
  • Systematically copy, collect, download or extract Product information, prices, images, descriptions or other Content;
  • Build, reproduce or maintain a competing catalogue, database, marketplace or commercial service using website Content;
  • Copy, reproduce, republish, distribute, sell, license or commercially exploit Content without authorisation;
  • Use Content to train, develop, fine-tune, test or evaluate an artificial intelligence or machine learning system without prior written authorisation;
  • Reverse engineer, decompile or attempt to derive the source code of website software, except where such restriction is prohibited by applicable law;
  • Remove or alter copyright, trademark or other proprietary notices;
  • Collect personal data concerning other Users without a lawful basis;
  • Use the website in a way that infringes intellectual property, privacy, data protection or other rights;
  • Use the website in a manner likely to damage the reputation, rights, security or legitimate interests of CHAMBRE DE FAN or another person.

We may take reasonable technical, contractual or legal measures to prevent or respond to prohibited activity.

 

INTELLECTUAL PROPERTY

The website and its Content are protected by applicable intellectual property laws.

Depending on the Content concerned, rights may belong to:

  • CHAMBRE DE FAN;
  • Its founders, designers, photographers, artists, employees or contractors;
  • Its licensors;
  • Technology providers;
  • Other relevant rights holders.

Protected Content may include:

  • The CHAMBRE DE FAN name;
  • Logos;
  • Brand identity;
  • Product designs;
  • Textile designs;
  • Patterns;
  • Embroidery designs;
  • Illustrations;
  • Artwork;
  • Photographs;
  • Product images;
  • Videos;
  • Written Content;
  • Product descriptions;
  • Editorial Content;
  • Website layouts;
  • Graphics;
  • Typography;
  • Visual presentation;
  • Software;
  • Databases;
  • Product catalogues.

Access to the website does not transfer ownership of any intellectual property right.

Purchasing a Product does not transfer ownership of intellectual property rights relating to:

  • The Product design;
  • Artwork;
  • Patterns;
  • Embroidery;
  • Graphics;
  • Product photographs;
  • Brand Content;
  • Other protected creative material.

Subject to these Terms, CHAMBRE DE FAN grants you a limited, personal, non-exclusive, non-transferable and revocable permission to access and view the website for lawful purposes.

You may print or save limited extracts for your own private reference or legitimate internal business evaluation, provided that:

  • The Content is not modified;
  • Copyright and proprietary notices remain intact;
  • The Content is not published, sold or commercially exploited;
  • The use does not suggest an association with or endorsement by CHAMBRE DE FAN.

Except where expressly permitted by law or authorised in writing, you must not:

  • Reproduce;
  • Adapt;
  • Modify;
  • Translate;
  • Publish;
  • Republish;
  • Distribute;
  • Communicate to the public;
  • Sell;
  • License;
  • Rent;
  • Display commercially;
  • Frame;
  • Mirror;
  • Extract;
  • Reuse;
  • Create derivative works from;

the website or its Content.

All rights not expressly granted are reserved.

 

TEXT AND DATA MINING AND ARTIFICIAL INTELLIGENCE

To the fullest extent permitted by applicable law, CHAMBRE DE FAN and the relevant rights holders expressly reserve all rights concerning text and data mining of Content made available through the website.

This reservation applies in particular to automated analysis, extraction, reproduction or use of Content for:

  • Training artificial intelligence systems;
  • Developing artificial intelligence systems;
  • Fine-tuning machine learning models;
  • Evaluating artificial intelligence systems;
  • Generating synthetic content;
  • Developing image generation systems;
  • Developing language models;
  • Developing recommendation or commercial prediction systems;
  • Creating datasets;
  • Commercial data analysis;
  • Other automated computational uses.

No such use is authorised without prior written permission from CHAMBRE DE FAN or the relevant rights holder, except where the use cannot lawfully be restricted.

This section constitutes an express reservation of rights in relation to text and data mining.

 

TRADEMARKS AND BRAND IDENTITY

The CHAMBRE DE FAN name, logos, visual identity and other brand elements may be protected by trademark, copyright, design, unfair competition or other applicable laws.

You must not use any CHAMBRE DE FAN name, logo, brand element or confusingly similar sign in a way that:

  • Suggests an unauthorised commercial relationship;
  • Suggests sponsorship, approval or endorsement;
  • Misleads Users concerning the origin of goods or services;
  • Creates a likelihood of confusion;
  • Damages or takes unfair advantage of the brand.

No licence to use CHAMBRE DE FAN trademarks or brand identity is granted unless expressly agreed in writing.

 

LINKING TO THE WEBSITE

You may link to a publicly accessible page of the website where the link is made fairly, lawfully and without damaging or taking unfair advantage of CHAMBRE DE FAN’s reputation.

You must not:

  • Suggest an association, approval, partnership or endorsement that does not exist;
  • Use a link in a misleading context;
  • Frame or embed the website in a way that obscures its origin;
  • Use CHAMBRE DE FAN logos or protected visual material without authorisation;
  • Link from unlawful, fraudulent, defamatory or infringing content.

We may request removal or modification of a link where we reasonably believe that it is unlawful, misleading, harmful or inconsistent with these Terms of Use.

 

INFORMATION AND MATERIALS SUBMITTED BY USERS

You may provide information or materials through:

  • Customer Account functions;
  • Contact forms;
  • Return Request Forms;
  • Personalisation fields;
  • Customer Service communications;
  • Email;
  • WhatsApp;
  • Other website functions.

You remain responsible for the information and materials that you submit.

You must ensure that submitted information is:

  • Accurate where accuracy is relevant;
  • Lawful;
  • Not fraudulent or misleading;
  • Not abusive or harmful;
  • Free from malicious software;
  • Not in violation of another person’s intellectual property, privacy or other rights.

You must have the necessary rights or authorisation to provide any material submitted to us.

By submitting information or materials, you authorise CHAMBRE DE FAN and the service providers involved to store, reproduce, transmit and use them only to the extent reasonably necessary to:

  • Provide the requested website function;
  • Manage your Customer Account;
  • Process or fulfil an order;
  • Produce an authorised personalisation;
  • Respond to an enquiry;
  • Provide Customer Service;
  • Process a return or complaint;
  • Prevent fraud or misuse;
  • Comply with legal obligations;
  • Establish, exercise or defend legal rights.

This authorisation does not transfer ownership of your intellectual property rights.

Personal data contained in submitted information is processed in accordance with our Privacy Policy.

We may decline, remove, restrict or disregard submitted material where we reasonably believe that it:

  • Is unlawful;
  • Is fraudulent;
  • Is abusive;
  • Infringes another person’s rights;
  • Creates a security risk;
  • Cannot technically be processed;
  • Is inconsistent with these Terms of Use.

 

ORDERS AND COMMERCIAL TRANSACTIONS

The display of a Product on the website does not guarantee availability or reserve the Product.

Products added to a basket or wishlist are not reserved.

All orders placed through the website are governed by our Terms of Sale.

The Terms of Sale explain, among other matters:

  • Eligibility to place an order;
  • Product information;
  • Prices;
  • Promotions;
  • Order submission;
  • Payment;
  • Order acceptance;
  • Contract formation;
  • Product availability;
  • Made-To-Order Products;
  • Delivery;
  • Withdrawal rights;
  • Returns;
  • Refunds;
  • Legal guarantees;
  • Consumer mediation.

Our Delivery Policy and Returns and Exchanges Policy provide further information concerning delivery and returns.

Nothing in these Terms of Use changes the sales contract applicable to an order already accepted.

 

THIRD PARTY LINKS

The website may contain links to websites, applications or services operated by third parties.

These may include:

  • Social media services;
  • Payment services;
  • Delivery services;
  • Video platforms;
  • Newsletter services;
  • External informational resources.

Third party links may be provided for convenience, functionality or additional information.

Unless expressly stated, the presence of a link does not mean that CHAMBRE DE FAN:

  • Owns the third party service;
  • Controls the third party service;
  • Endorses all content made available by the third party;
  • Accepts responsibility for all activity carried out independently by the third party.

Third party websites and services may be governed by their own:

  • Terms of use;
  • Terms of sale;
  • Privacy policies;
  • Cookie policies;
  • Security practices.

You should review the applicable third party terms before using an external service.

Nothing in this section removes any responsibility that CHAMBRE DE FAN has under mandatory law or under an accepted sales contract.

 

THIRD PARTY SERVICES USED ON THE WEBSITE

The website may use services supplied by third parties for purposes including:

  • Hosting;
  • Website infrastructure;
  • Security;
  • Content delivery;
  • Bot protection;
  • Customer Account functions;
  • Forms;
  • Payment;
  • Fraud prevention;
  • Delivery;
  • Analytics;
  • Advertising measurement;
  • Newsletter subscriptions;
  • External content;
  • Social media functions.

Depending on the service and your choices, these may include services provided by:

  • O2switch;
  • Cloudflare;
  • Wordfence;
  • CookieYes;
  • Stripe;
  • PayPal;
  • Colissimo;
  • UPS;
  • MailerLite;
  • Google;
  • YouTube;
  • Meta;
  • Facebook;
  • Instagram;
  • Pinterest;
  • WhatsApp;
  • Other providers required to operate a function.

Some third party services may be unavailable, interrupted or changed independently of CHAMBRE DE FAN.

Certain optional functions or external Content may not operate unless you provide the relevant cookie consent.

Further information is available in our Privacy Policy and Cookie Policy.

 

PRIVACY AND PERSONAL DATA

We process personal data in accordance with our Privacy Policy and applicable data protection law.

Depending on how you use the website, we may process information relating to:

  • Website access;
  • Customer Accounts;
  • Orders;
  • Payments;
  • Deliveries;
  • Customs;
  • Returns;
  • Refunds;
  • Customer Service;
  • Contact forms;
  • Newsletter subscriptions;
  • Website security;
  • Analytics;
  • Advertising measurement;
  • Cookie choices.

Please read our Privacy Policy for information concerning:

  • The personal data we collect;
  • The purposes of processing;
  • Legal bases;
  • Recipients;
  • International transfers;
  • Retention periods;
  • Security measures;
  • Your data protection rights;
  • How to exercise those rights.

 

COOKIES AND SIMILAR TECHNOLOGIES

The website uses cookies and similar technologies as described in our Cookie Policy.

Necessary cookies may be used where required to:

  • Operate the website;
  • Maintain website security;
  • Maintain Customer Account sessions;
  • Operate forms;
  • Maintain basket and checkout functions;
  • Process payments;
  • Prevent fraud;
  • Remember cookie choices.

Functional, Analytics and Advertisement cookies are used only after the relevant consent has been given, except where a particular technology is strictly necessary to provide a function expressly requested by the User.

You may:

  • Accept all cookies;
  • Reject non-essential cookies;
  • Manage preferences by category;
  • Change or withdraw your consent.

Blocking necessary cookies through browser settings may prevent certain website functions from operating correctly.

Further information is available in our Cookie Policy.

 

WEBSITE CONTENT AND ACCURACY

We take reasonable care to keep website Content accurate and useful.

However, the website may occasionally contain:

  • Typographical errors;
  • Technical errors;
  • Incomplete information;
  • Outdated information;
  • Display errors;
  • Incorrect links;
  • Temporary inconsistencies;
  • Stock discrepancies;
  • Configuration errors.

We may correct, update or remove Content where reasonably necessary.

Product information, pricing errors and orders are governed by the relevant provisions of our Terms of Sale.

Nothing in this section permits CHAMBRE DE FAN to alter a correctly stated price or accepted sales contract where doing so would be unlawful.

Product availability, prices, collections, Content and website functions may change before an order is accepted.

Website Content is provided for general brand, Product, shopping and informational purposes.

You should contact us before relying on information where you require clarification concerning:

  • Product materials;
  • Size;
  • Fit;
  • Measurements;
  • Care;
  • Availability;
  • Made-To-Order production;
  • Delivery;
  • Another material purchasing matter.

 

WEBSITE AVAILABILITY

We take reasonable steps to operate and maintain the website.

However, continuous, uninterrupted or error-free availability cannot be guaranteed.

Access may occasionally be affected by:

  • Maintenance;
  • Software updates;
  • Security updates;
  • Technical failures;
  • Hosting failures;
  • Network interruptions;
  • Telecommunications failures;
  • Power failures;
  • Cyberattacks;
  • Excessive traffic;
  • Third party service disruption;
  • Events outside our reasonable control.

We may temporarily restrict, suspend or modify access where reasonably necessary for:

  • Maintenance;
  • Security;
  • Technical work;
  • Fraud prevention;
  • Legal compliance;
  • Service improvement;
  • Protection of Users or third parties.

Where reasonably possible, we will seek to limit unnecessary disruption.

Temporary unavailability of the website does not affect the legal rights attached to an order already accepted.

 

WEBSITE CHANGES

We may update, modify, reorganise or discontinue website Content or optional functions in order to reflect changes to:

  • Our Products;
  • Our collections;
  • Our business;
  • Technology;
  • Security requirements;
  • Service providers;
  • User experience;
  • Applicable law;
  • Operational requirements.

We are not required to maintain every Product, page, feature or item of Content indefinitely.

Any change affecting an accepted order remains subject to the Terms of Sale and mandatory applicable law.

 

WEBSITE SECURITY

We use reasonable technical and organisational measures designed to protect the website, Customer Accounts and personal data.

These measures may include:

  • HTTPS encryption;
  • Restricted administrative access;
  • Account authentication;
  • Firewall protection;
  • Bot protection;
  • DDoS protection;
  • Malware monitoring;
  • Security monitoring;
  • Payment tokenisation;
  • Software updates;
  • Security updates.

No internet service, data transmission or electronic storage system can be guaranteed to be completely secure.

You should take reasonable steps to protect your own device, browser, network and account.

You should:

  • Use current software;
  • Install relevant security updates;
  • Use secure passwords;
  • Protect login information;
  • Avoid accessing your account through an untrusted device;
  • Review suspicious messages carefully;
  • Contact us if you identify unusual account activity.

If you believe that you have identified a website security vulnerability, please contact [email protected].

You must not exploit, publicly disclose or use a suspected vulnerability to access data, disrupt the website or cause harm.

 

SUSPENSION OR RESTRICTION OF ACCESS

Where permitted by applicable law, we may restrict or suspend access to a Customer Account or website function where we reasonably believe that this is necessary because of:

  • A serious or repeated breach of these Terms of Use;
  • Fraud or suspected fraud;
  • Unauthorised payment activity;
  • Security concerns;
  • Unauthorised account access;
  • Abuse of website functions;
  • Deliberate interference with the website;
  • Malicious automated activity;
  • Fraudulent claims;
  • Repeated misuse of order, return or refund processes;
  • Unlawful activity;
  • A legal or regulatory requirement;
  • A need to protect Users, CHAMBRE DE FAN or third parties.

Any action taken will be proportionate to the circumstances where required by applicable law.

Where reasonably possible and appropriate, we may provide notice or an opportunity to clarify the matter.

Immediate restriction may be applied where necessary to address:

  • Fraud;
  • Security incidents;
  • Unauthorised access;
  • Legal obligations;
  • A risk of material harm.

Suspension or restriction of an account does not remove:

  • Mandatory statutory rights;
  • Rights concerning an order already accepted;
  • Rights concerning personal data;
  • Rights concerning a valid complaint, return or refund.

 

ACCOUNT CLOSURE

You may request closure of your Customer Account by contacting us.

Account closure may affect access to:

  • Saved addresses;
  • Wishlist Products;
  • Order history displayed through the account;
  • Saved payment method functions;
  • Other account features.

Closing an account does not require CHAMBRE DE FAN to delete information that must be retained for:

  • Accounting;
  • Tax;
  • Consumer protection;
  • Fraud prevention;
  • Legal claims;
  • Regulatory obligations;
  • Other lawful purposes.

Personal data will be retained or deleted in accordance with our Privacy Policy.

Account closure does not cancel an accepted order or automatically exercise a right of withdrawal.

 

LIABILITY

Nothing in these Terms of Use excludes or limits liability where doing so would be unlawful.

In particular, nothing excludes or limits:

  • Mandatory consumer rights;
  • Liability for fraud or fraudulent misrepresentation;
  • Liability for intentional misconduct;
  • Liability for death or personal injury caused by negligence;
  • Liability arising under an accepted sales contract where it cannot lawfully be excluded;
  • Liability under mandatory data protection law;
  • Any other liability that cannot lawfully be excluded or limited.

For Consumers, CHAMBRE DE FAN is responsible for loss or damage that is a foreseeable consequence of our failure to comply with these Terms or our failure to exercise reasonable care.

We are not responsible for loss or damage that was not reasonably foreseeable.

Subject to mandatory applicable law, CHAMBRE DE FAN is not responsible for loss or damage resulting solely from:

  • Use of the website contrary to these Terms;
  • Unlawful or fraudulent conduct by the User;
  • Inaccurate information supplied by the User;
  • A User’s failure to take reasonable steps to protect account credentials;
  • A User’s device, network, browser or software;
  • A third party website or service operating independently outside our control;
  • An event outside our reasonable control.

Nothing in this section removes any mandatory responsibility relating to:

  • Payment;
  • Delivery;
  • Products;
  • Returns;
  • Refunds;
  • Legal guarantees;
  • Personal data;
  • Another obligation imposed by applicable law.

Where a Consumer uses the website wholly for private purposes, CHAMBRE DE FAN is not responsible for business losses, including:

  • Loss of profit;
  • Loss of revenue;
  • Loss of business opportunity;
  • Loss of commercial reputation.

The website is made available without a separate access fee.

We do not guarantee that the website will satisfy every individual requirement or produce a particular commercial, promotional or business result.

 

PROFESSIONAL USERS

Where a User accesses or uses the website for professional or business purposes, statutory rights reserved exclusively for Consumers do not apply.

To the fullest extent permitted by law, CHAMBRE DE FAN will not be liable to a professional User for:

  • Loss of profit;
  • Loss of revenue;
  • Loss of business;
  • Loss of opportunity;
  • Loss of anticipated savings;
  • Loss of goodwill;
  • Indirect or consequential loss.

This section does not limit any liability that cannot lawfully be excluded or limited.

Liability concerning an order placed by a Professional Customer is further governed by the Terms of Sale.

 

COMPLAINTS AND REPORTING

For questions concerning general website use, please contact: [email protected].

For questions or complaints concerning:

  • An order;
  • Payment;
  • Delivery;
  • A return;
  • A refund;
  • A Product;
  • A legal guarantee;

please contact: [email protected].

To report suspected:

  • Copyright infringement;
  • Trademark infringement;
  • Unauthorised use of Content;
  • Security issues;
  • Unlawful website activity;

please contact: [email protected].

Please provide sufficient information to allow us to understand and review the matter.

Complaints concerning an order or purchase are subject to the complaints and consumer mediation provisions described in our Terms of Sale, where applicable.

 

GOVERNING LAW

These Terms of Use are governed by French law.

Where the User is a Consumer habitually residing in another country, this choice of law does not deprive the Consumer of any mandatory protection granted by the law of the country in which the Consumer habitually resides, where such protection applies.

 

JURISDICTION

A Consumer may bring proceedings before any court having jurisdiction under applicable consumer protection and procedural rules.

Nothing in these Terms requires a Consumer to bring a claim exclusively before the courts of Paris where another court has jurisdiction under mandatory law.

For disputes involving a professional User, the courts having jurisdiction in Paris and, where applicable, the Paris Commercial Court will have exclusive jurisdiction to the extent permitted by applicable law.

 

SEVERABILITY

If any provision of these Terms of Use is found to be unlawful, invalid or unenforceable, the remaining provisions will continue in effect.

The affected provision will be applied or adjusted only to the minimum extent necessary to make it lawful and enforceable.

 

NO WAIVER

If either party does not immediately enforce a right under these Terms of Use, this does not mean that the right has been waived.

A waiver concerning one breach does not constitute a waiver concerning a later breach.

 

CHANGES TO THESE TERMS OF USE

We may update these Terms of Use to reflect changes to:

  • The website;
  • Website functions;
  • Our Products;
  • Our services;
  • Technology;
  • Security requirements;
  • Service providers;
  • Our business practices;
  • Applicable law.

The latest version will be published on the website with its effective date.

Changes apply from the stated effective date and do not retrospectively alter an accepted order.

Where required by applicable law, additional notice will be provided concerning a material change affecting an ongoing Customer Account service.

 

CONTACT

For questions concerning these Terms of Use, contact:

CHAMBRE DE FAN SAS

13 Bis Avenue de la Motte-Picquet, 75007 Paris, France

General enquiries: [email protected]

Customer Service: [email protected]

Business and wholesale enquiries: [email protected]

Telephone and WhatsApp: +33 (0)7 49 87 08 07

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